Remote Management

This service option is available in addition to the basic Alert24 package, 24 hours a day, 7 days a week, 365 days a year. In order to benefit from this module, all products must be covered by hardware maintenance. By connecting remotely to the customer network, ICM's engineers can tackle a range of issues in response to alerts. ICM will work to restart any of the monitored services or processes, to bring the system back to a normal level of service.

A typical incident could be the failure of an anti-virus update, the technician restarting the service or process to protect the server and entire customer network. A simple action taken in the middle of the night could save many hours work the next day if the action is not taken.

Remote Management can also include server management and ICM can perform functions such as removing customer specified files to create space on the server when it reaches its threshold, managing queue levels for e-mail messages on an Exchange Server, and restarting data back-ups if they should fail. This can be done in connection with the thresholds we have agreed to monitor, so that an action is carried out by ICM if a target is ever reached.

There are also different levels of service options available with fixed response times, depending on the urgency of the device.

More information

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If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.

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